Russian Rail is owned by Express to Russia, TravExpress Ltd and is a member of ASTA (the American Society of Travel Agents). Offering excellent customer service is extremely important to us. We promise to give our all to offer you the best service possible and to make your time in Russia a wonderful experience. Below are some things our past clients have said about our services. We also have past customers who are willing to talk about their experiences with our company. If you would like these references, please contact us and we will put you in touch.
I was totally happy with the booking system: really easy to understand, quick and efficient. I booked a lot in advance and I was told that prices might change by the time of the official booking,... And I was really positively surprised to be reimbursed a part of the price initially paid..It is really honest.
Travelling in Russian is always a good experience. Even the Вґold' trains are very comfortable, and the bed is very well equipped with soft matras, blankets etc... The two girls working in our wagon were very nice and helpful. Everything was spic and span as they cleaned and hoovered several times. The toilets se very clean and not crowded. The restaurant was clean and offered a large selection of food, cold and hot. At rasonable prices. I spent 26h, resting and watching the landscape..but easily could have stay 24h more. I' do it again, and will book with RussianRails for sure. It is much easier than what I used before.
Tickets booking so easy and apt. It gives you the exact information about the seats price and train schedule.
If you are in Russia and want to book a rail ticket this is the company you shall trust.thank you.
Thank you - your response was fast, concise and to the point. I made a booking for the rail trip online which went very smoothly. I appreciated being able to communicate in English, especially that I now realize, having just come back from Russia, that very few people speak English there, and it is a big help to be be able to communicate.
We had a great time in Russia. I could not have been happier with RR. Super easy.
Tickets arrived in time.
Booking was ok.
Reserved seats were the ones I had chosen
The train was on time, clean, and the sun shines. :-)
Many Many thx again and CONGRATULATION!
We did have a wonderful experience while in Russia. Beautiful country and passionate and kind people. The food was excellent as well. We were extremely pleased with the trains we took from Moscow to St. Petersburg and back. Very comfortable, clean and quite fast. Also a pleasant experience. We will come back in the future and we will use your train.
My experience with your company was GREAT, I bought my tickets to travel Moscow to St Petersburg and the service was great, I got my electronic tickets very fast and service is so good that to board the train i just had to show my passport. That was very good.
Thanks for arranging my tickets to Saint Petersburg & back smoothly & professionally.
Wish you and your company the very best.
With best regards
We booked our train from Moscow to St Petersburg using tour operator Express to Russia. I must state how impressed and pleased we were by the efficiency and help we received in booking our train. The journey itself was excellent, and the first class service superb. We will certainly use Express to Russia again in the future. H & K Bessos
Большое спасибо. Thank you very much, Express to Russia , for your perfect service in getting me my invitation, voucher and TransSib tickets. No stress whatsoever!